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Have Questions? We Have Answers.
What types of payments do you accept?
Currently we accept Visa, Mastercard, Discover, American Express and PayPal. We only accept payments online through our secure checkout.
What’s your refund policy?
If you’re not happy for any reason with your plugin purchase, you can contact us within 60 days of purchase and request a full refund. We just ask that you contact support first to try resolving any issues if that’s the reason for your refund request.
Where can I find my license keys?
Your license keys were included in your original purchase order email. If you cannot find them please submit a support request and we’ll re-send them.
Help! My Download link expired!
No problem. Just submit a support request and we’ll send a new link for downloading.
How many websites can I install these plugins on?
It depends on the plan you purchase. It is stated in the descriptions above and also included in your purchase email.
What are your server requirements?
We highly recommend that you keep your version of WordPress current, but we generally support a couple minor versions back (version 3.8.5 at the time of this FAQ update). For PHP, MySQL and other server requirements, we follow the requirements recommended by WordPress.org.
Do your plugins work on WordPress.com sites?
Can I purchase a Personal or Business license now and upgrade to a higher license later?
Yes you can! Simply purchase the upgraded license and we’ll refund the original purchase price to you. Just submit a support request for the refund.
What do I get for renewing my license key?
Renewing your license provides the peace of mind of an additional year of support and automatic updates that ensure WordPress compatibility. You’ll also receive new features and enhancements as their added. Don’t worry, you’ll be able to renew at a discounted rate and you won’t be billed automatically.
How much does it cost to renew my license?
If you renew your license before it’s expiration date, you will receive 50% off the listed price. After the expiration date renewals are charged at full price.
Renew early to keep your license current and continue to receive support and upgrades. We’ll send you a reminder email before your renewal is due.
Will my plugin stop working when my license expires?
It should work just fine unless WordPress makes a major change to their core. However, you’ll need to renew to continue getting support and plugin updates.
Do you offer an affiliate program?
Yes, we offer a 30% commission for all purchases made by customers you refer, and we pay out once a month (no minimum). Just contact us and we’ll send you instructions on how to submit an application.